About the Role

We’re seeking a warm, polished, and dependable Guest Relations Specialist to be the face of BevelUp. In this role, you’ll create exceptional first impressions, deliver 5-star hospitality, and provide essential administrative support to ensure the spa operates smoothly and efficiently. You’ll work closely with both providers and guests, supporting daily operations through outstanding customer service, clear communication, organization, and a natural ability to guide sales conversations.
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Our ideal candidate is quick to learn, detail-oriented, and genuinely passionate about helping others feel confident and empowered. If you thrive in a luxury environment, love creating elevated client experiences, and want to learn from some of the best in the aesthetics industry, this is your opportunity to grow with a brand that’s setting a new standard.

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Professional Objective: 

Serve as the face and first impression of BevelUp, delivering a five-star, Ritz Carlton-level experience that is warm, professional, and memorable. Own the guest relationship with authenticity and care while strategically driving revenue through client retention, rebooking, retail sales, and expert-level knowledge of all treatments and offerings. 

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Responsibilities:

• Greet every guest warmly, by name, with a welcoming smile and presence that embodies the BevelUp lifestyle. 

• Deliver a seamless check-in and check-out experience that feels high-touch, personalized, and refined. 
• Create an immersive sensory experience in the lobby — ensuring a pristine, elevated, and peaceful environment at all times. 
• Offer first-time guests a brief spa tour and help orient them to the BevelUp experience. 
• Own the rebooking conversation and proactively guide guests to their next appointment to maintain treatment consistency and results. 
• Increase retention by discussing future treatment plans, provider recommendations, and the value of continued care. 
• Maintain strong knowledge of all services and products in order to confidently educate guests and increase retail sales. 
• Promote memberships, gift cards, and featured promotions with clarity and enthusiasm. 
• Maintain clear, efficient communication with providers, medical assistants, and management to ensure a seamless guest journey. 
• Accurately track bookings, adjustments, and cancellations while optimizing the provider schedule for productivity.
• Be proactive in anticipating guest needs and solving challenges with grace and confidence.
• Handle inbound phone calls and email inquiries with professionalism, warmth, and knowledge of availability and offerings.
• Help fill less desirable appointment times strategically and manage the guest book to maximize capacity.
• Adhere to all local and federal regulations and HIPAA compliance.

What You'll Do:

• Experience in high-end guest service, luxury retail, or aesthetic/wellness environments preferred. 
• Exceptional communication and listening skills. 
• Knowledge of spa menu offerings and medical aesthetics treatments (or willingness to learn). 
• Organized, detail-oriented, and self-motivated. 
• Comfortable in a goal-driven environment. 

What You Should Have:

• Customer Service (minimum 1 year experience)
• Retail or Sales Experience (1-3 years of experience)
• Aesthetic/Medspa Experience (preferred but not required) 

Job Type: ‍

• Part-Time Position: 20-29 hours 
• Full-Time Position: 32-40 hours 

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Why You'll Love It Here:

BevelUp isn’t your typical medical aesthetics office, we’re redefining the medspa experience. From our modern, convenient location to our expertly trained team and thoughtfully curated treatment menu, everything we do is designed with the guest at the center. We elevate both experience and results by making facial aesthetic treatments seamless, personalized, and effortlessly convenient.

To apply: Send resume to hello@bevelup.com